Our flagship CCX solution, integrates multi-channel tools with CRM for AI-powered customer interaction and support.
Core Cognitics' Flagship Contact Center (CCX) Solution
Effective communication is at the heart of every successful customer experience. Nexivo is designed to empower businesses with intelligent, seamless, and multi channel communication solutions that enhance customer engagement, streamline operations, and improve efficiency.
✔ Seamless Multi-Channel Communication – Connect users through web widgets, mobile calls, WhatsApp, and video calls.
✔ AI-Powered Data Assistant – AI tool to centralise, integrate, and transform data from various sources into an analytics-ready format, allowing agents/users to easily access and analyse data for insights without complex data management processes.
✔ CRM Integration – Personalized interactions with access to customer history, cases, and purchase details.
✔ Centralized Agent Portal – Manage user interactions, calls, and chat from a unified dashboard.
✔ Scalable for Any Industry – Designed for healthcare, e-commerce, hospitality, and more.
Nexivo brings together advanced AI, automation, and CRM integration to ensure businesses deliver fast, efficient, and personalized customer service.
Widget Management: Create branded widgets with custom logos and colors.
Department Setup: Route queries to the right teams like Sales, Support, or Technical Assistance.
Agent Assignment: Assign agents based on availability and priority.
Monitoring & Control: Oversee team activities and communication workflows.
Centralized Dashboard: Handle calls, chats, and user interactions efficiently.
CRM Integration: Access user profiles, case history, and interaction logs.
Multi-Channel Support: Make and receive calls via MS Teams, WhatsApp, and more.
Automated Call Routing: Ensure every inquiry reaches the right agent.
Smart Virtual Assistant: AI chatbot resolves common queries instantly.
CRM Data Integration: AI references past cases, FAQs, and user details.
Agent Escalation: Routes complex inquiries to the right team.
24/7 Availability: Offers round-the-clock customer support.
✔ Healthcare – Connect patients to doctors from specific departments via a patient portal.
✔ Customer Support – Route customers to product support or sales teams for faster resolution.
✔ Hospitality – Enable seamless guest communication for hotel reception calls.
✔ E-Commerce – Manage order tracking, returns, and customer inquiries efficiently.
✔ SaaS & Technical Support – Provide real-time troubleshooting with CRM-backed insights.
✔ Call Centers – Streamline inbound and outbound calls with AI-driven automation.
Simplified Communication – One platform for all customer interactions.
Smarter Engagement – AI, automation, and CRM create personalized experiences.
Stronger Connections – Multi-channel support keeps businesses connected with customers anytime, anywhere.
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