Privacy Policy

Effective Date: July 24, 2026

Core Cognitics ("Core Cognitics", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, use our products, applications, AI platforms, voice agents, chatbots, APIs, software solutions, or otherwise engage with our services.

01Scope

This policy applies to visitors of https://www.corecognitics.com, customers, partners, applicants, vendors, and users of our AI-powered software, cloud applications, APIs, websites, mobile applications, automation platforms, voice assistants, chatbots, consulting services, and related offerings.

02Information We Collect

Personal Information

Name
Email address
Phone number
Company name
Job title
Billing information
Support communications

Technical Information

IP address
Browser type
Device information
Operating system
Log files
Usage analytics

Business Information

Information submitted through demos, sales inquiries, support requests, project documents, APIs, AI prompts, uploaded files, and customer datasets.

03How We Use Information

Provide and improve our services.
Develop AI-powered software.
Respond to customer inquiries.
Provide technical support.
Maintain security and prevent fraud.
Comply with legal obligations.
Analyze website performance.
Send product updates and marketing communications where permitted.

04Legal Basis for Processing

Where applicable under GDPR and similar laws, we process personal information based on one or more of the following:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Protection of vital interests.

05Cookies and Analytics

We use cookies and similar technologies to remember preferences, improve website functionality, analyze usage, and maintain security. You may control cookies through your browser settings or through our Cookie Policy. Disabling cookies may affect website functionality.

06Artificial Intelligence Processing

Core Cognitics develops and deploys AI-powered applications including chatbots, voice agents, intelligent automation, analytics platforms, and enterprise AI solutions.

Customer prompts are processed only to provide requested services.
Customer-owned content remains the property of the customer.
We do not use customer confidential information to train our proprietary AI models unless expressly agreed in writing.
Some AI requests may be processed using trusted third-party providers where contractually required.
Uploaded documents are processed solely to deliver requested AI functionality.

07Information Sharing

We do not sell personal information. We may share information with:

Cloud hosting providers.
Payment processors.
Email delivery providers.
Analytics providers.
Identity verification providers.
Government authorities where legally required.
Professional advisers.
Successors in connection with mergers or acquisitions.

08Security

We implement administrative, technical, and organizational safeguards including:

Encryption in transit.
Access controls.
Role-based permissions.
Audit logging.
Secure cloud infrastructure.
Regular vulnerability assessments.
Employee confidentiality obligations.

Although we strive to protect your information, no Internet transmission or storage system can be guaranteed to be 100% secure.

09Data Retention

We retain information only as long as necessary to:

Provide services.
Meet contractual obligations.
Resolve disputes.
Comply with legal requirements.
Maintain security records.

10Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your information.
Correct inaccurate information.
Delete personal information.
Restrict processing.
Object to processing.
Receive a portable copy of your data.
Withdraw consent.
Lodge complaints with a supervisory authority.

11International Data Transfers

Core Cognitics operates internationally. Personal information may be transferred to countries where we or our service providers operate. Appropriate contractual and technical safeguards are implemented where required by law.

12Children's Privacy

Our services are not directed toward children under the age required by applicable law. We do not knowingly collect information from children.

13Healthcare and Regulated Data

Where Core Cognitics provides solutions for healthcare organizations, we process regulated data — including Protected Health Information (PHI) — only under the applicable Business Associate Agreement (BAA) or equivalent contractual agreement with the customer, not under this Privacy Policy. Customers remain responsible for ensuring they have appropriate legal authority to provide such information. Additional safeguards apply under those customer agreements.

14Changes to this Privacy Policy

We may revise this Privacy Policy periodically. Updated versions will be published on this page together with the revised "Effective Date."

15Contact Us

Field	Detail
Company	Core Cognitics
Website	https://www.corecognitics.com
Email	[email protected]