Scaling patient communication across 100+ practices in Saudi Arabia

With more than 100 practices across over 25 cities — offering dental care alongside dermatology and laser treatments — the group handled very high call and message volumes, peaks a central team could not absorb, and an inconsistent patient experience from one location to another.

The group needed Arabic-first conversations, consistent policies across every practice, and a way to follow up patients at scale — without adding headcount in step with growth.

Intelinteract provides Arabic-first AI agents on voice and WhatsApp that answer, book and remind patients for every practice and service line — from implants and orthodontics to dermatology and laser — with escalation to human agents when needed.

Intelinteract Studio lets the group define workflows and guardrails once and apply them across all practices — so booking rules, follow-ups and escalation paths stay consistent as the network grows.